Values and Culture

Updated: 21 Oct 2018
We're committed to making a differenece through fairness, passion and expertise
All staff are required as part of our Staff Code to live out our core values in all they do. Our core values are aligned with our Journey to Excellence vision. Our core value mission statement is:
Making a difference through Fairness, Passion and Expertise…

Making a difference

  • We strive to make people’s lives better
  • We put our customers first & deliver right first time
  • We build strong partnerships and share great ideas


  • We treat our customers, staff and partners fairly
  • We respect and promote diversity and equality for all
  • We work in an open and transparent way


  • We are professional in all that we do
  • We strive for excellence
  • We look for new, creative, better ways to do things


  • We believe in our people
  • We are constantly learning, developing and innovating
  • We provide strong confident leadership
You can find more information about what we do at: