How to get in touch
Updated: 12 Nov 2018
General enquiries 03448 920 900
(8.30am to 5.00pm)
Housing Benefit enquiries 03448 920 902
(8.30am to 5.00pm)
Repairs 03448 920 901
(8.30am to 5.00pm for normal repairs - 24hr service for emergencies)
Calls to 03 numbers cost no more than a national rate call to a 01 or 02 number and must count towards any inclusive minutes or discount schemes in the same way as 01 and 02 calls. These rules apply to calls from any type of line including mobile, BT, other fixed line or payphone.
If our service has fallen below your expectations then we want to know about it.
You can also read more about our Complaints procedure.
Find your nearest office
Out-of-hours emergency repairs and homelessness
When our offices are closed please use these out-of-hours emergency numbers if you have an emergency repair or are homeless. Do not contact us by email about an emergency.
We welcome comments on our services. If you want to make a comment about any of our services or if you want to let us know about a problem on this website then please use our Feedback form.
- You can contact us online
Next Generation Text (Formerly Text Relay)
Next Generation Text (NGT) allows people who are deaf, hearing or speech impaired to access any services that are available on standard telephone systems. The caller needs either a textphone or the NGT Lite App to have their call relayed through the Text Relay Service. A Text Relay Operator will then type or speak verbatim what is being communicated between the caller and the hearing person.
The NGT Lite App is free to download and can be downloaded on a smartphone, tablet or computer but callers should check with their network provider about the cost of calls.
For further information on NGT and how to download the NGT app, please click the link below:
So what phone numbers should you use for NGT (formerly Text Relay) to contact the Housing Executive?
General enquiries 18001 03448 920 900
Repairs 18001 03448 920 901
Housing Benefit 18001 03448 920 902
NIHE mobile app
Our free app lets you pay your rent, report repairs and complaints and tell us about anti-social behaviour online. We offer a range of services to people across Northern Ireland living in socially rented, privately rented and owner occupied accommodation as well as supporting and working with a number of other public bodies.
Download the app for android devices at: