Updated: 17 Feb 2018
All requests for changes of heating for people with disabilities living in Housing Executive properties will be assessed by us. You will need to follow the process detailed below to apply for a change of heating.
Step 1 - Initial enquiry
You will need to contact your local district office to request a change of heating.
Step 2 - Initial checks
The district office staff will carry out some checks to ensure that you are resident in the property and that you have not applied to buy your home or for a transfer. They will also check what heating system is currently in the property and whether or not it is included in a heating replacement programme with a confirmed start date. If your home has been included in a heating replacement programme, you will be advised of the start date.
Step 3 - Heating evaluation form
The district office staff will forward you a heating evaluation form. This form must be completed and returned to your local Housing Executive district office where the initial checks will be carried out before the form is forwarded to the area welfare officer for the region in which you live.
Step 4 - Client need assessment
Once we receive a heating evaluation form, the area welfare officer will assess your change of heating request using the following criteria:
- The client must usually be over 18 years of age.
- The client must have a permanent and severe disability with limited functional ability and difficulties managing the heating system.
This may involve a home visit from the area welfare officer.
Step 5 - Priority of case
If you have met the criteria and have been verified by the area welfare officer as being in need of a change of heating, your case will then be prioritised for programming purposes. You will be informed of the priority of your case by letter. The categories are listed below:
The person with a disability has an able-bodied person at home for most of the day.
The person with a disability does not have an able bodied person at home for most of the day.
The person with a disability does not have an able-bodied person at home for most of the day and:
- the person is unable to be released from hospital/residential care or will have to go into care until heating is changed and/or
- the person is at risk i.e. creating danger to themselves or others unless the heating is changed to a non-manual system.
Urgent cases will be dealt with on an individual basis as quickly as possible.
You will be advised of a start date for your change of heating.