Housing Services

Updated: 20 Nov 2018
Landlord Services
attitudes survey
This section contains key attitudinal survey reports including:
  • the Continuous Tenant Omnibus Survey which monitors the level of customer satisfaction with our services and identifies areas where we need to improve the quality of our services and;
  • the Public Attitude Survey, which monitors opinion of the Housing Executive and it's services across all tenures.

Continuous Tenant Omnibus Survey

The annual reporting of results from the CTOS allows us to measure the effect of action taken as a result of government directives, such as best value. The CTOS monitors the level of customer satisfaction with our services and identifies areas where we need to improve the quality of our services.

Other reports

Public Attitudes Surveys

Since 1984 the Housing Executive has conducted surveys of public attitudes to monitor public opinion in Northern Ireland of its services and other housing related issues. The 2012 Public Attitudes Survey is the twelfth in the series and plays a unique and vital role in monitoring the opinions of owner-occupiers, Housing Executive tenants and people living in privately rented and other accommodation.

Tenant Involvement in Governance: Models and Practices

The Housing Executive commissioned the University of Birmingham to review approaches to tenant involvement in the governance of social housing organisations in Northern Ireland and explore the relevance of international models and practices for the region.  The research involved interviews, an evidence review, case studies, and a number of consultation workshops, and this comprehensive final report details the findings of each stage of the project.

The Business Benefits of the Housing Executive’s Community Involvement Activities (February 2017)

The Housing Executive commissioned the University of Westminster to carry out research on the business benefits to the organisation of community involvement activity, with particular reference to issues such as tenant satisfaction levels, expenditure, service delivery and value for money. The findings of this mixed qualitative and quantitative study showed that investment in community involvement had benefitted the Housing Executive by helping the organisation to identify needs, improve services, reduce costs and develop communities.

Research on the Future Housing Aspirations of Older People summary report

This summary report presents findings from research carried out by the Housing Executive in June and July 2012 into the future housing aspirations of older people.
The research was carried out on behalf of the Department for Social Development (DSD) and examines the views of those respondents aged between 50 and 70 years old in relation to the suitability of their current housing circumstances and their housing aspirations as they grow older.
The Continuous Tenant Omnibus Survey (CTOS) is an assessment of the attitudes of Housing Executive tenants. The CTOS is a cornerstone of our service delivery in terms of the Northern Ireland Act (1998), "Modernising local government – in touch with the people" (1998), targeting social need and best practice; it is also linked to our sixth strategic objective, “Delivering better public services”.

Housing Community Network and community involvement opportunities research report 2010

The Housing Community Network (HCN) is a framework providing opportunities for community involvement. Since its formation the HCN has been developed with financial support from the Department for Social Development (DSD) and the Northern Ireland Housing Executive (NIHE). It is supported, via a Service Level Agreement, by Supporting Communities Northern Ireland (SCNI), (formerly know as the Northern Ireland Tenants Action Project (NITAP)).
In 2008 the NIHE commissioned research on the Housing Community Network (HCN). The underlying rationale for the HCN research was to evaluate community involvement opportunities and to establish a baseline for the level, depth and impact of its activities. A key recommendation was to review the development of social capital in the HCN every two years. The present research is the result of this key recommendation.